help with Moons

having trouble signing in, saving a subscription, or receiving reminders? email moons.support@gmail.com. include what happened and the version of Moons you're using.

please don't send passwords, payment card numbers, or sign-in codes. screenshots are helpful if you hide any private details first.

reminders

check that notifications are allowed for Moons in iOS Settings. then check the saved renewal date and reminder preferences in Moons. a reminder does not cancel a service or change what its provider charges.

accounts

sign in with the method you used for the account. an Apple private relay address may differ from the email on your Google account. do not assume two different sign-in methods will share the same saved subscriptions.

deleting your account

use “delete my account” in Moons account settings. account deletion does not cancel subscriptions you track or a yearly Moons Pro plan. manage those with the provider or in Apple subscription settings. if you signed in with Apple, Moons asks you to confirm with Apple once more before deleting.

purchases

Apple handles App Store billing and refund requests. manage yearly subscriptions in your Apple account settings. bought Pro on another device? open the Pro screen and tap Restore purchases while signed in to the same Apple account. if Pro still doesn't appear, contact support with the purchase date.

Publication note: draft for 2.0. Account deletion and Apple sign-in need their final release checks; remove this note only after those flows are verified.